eMeds Privacy Policy

Thank you for using e-Meds (“We”) products and/or services. When you visit our platform and use our products or services, we may collect and use your relevant information. We understand the crucial importance of user personal data security. We highly emphasize and are dedicated to protecting the privacy and security of your personal data. This Privacy Policy applies to the information provided or kept through your visits to the e-Meds platform and its services (collectively, “Our Products and/or Services”). Through this Privacy Policy, we would like to explain to you how we collect, use, save, share and transfer this information when you visit our platform or use Our Products and/or Services and how we will allow you to verify, update, delete, protect and cancel this information.
The eMeds platform refers collectively to the [eMeds.com.tw] website, the mobile [e-Meds App], the [eMeds System] and the [eReminder Cap] owned and operated by [eGuardian Medicare Tech Inc.]

[Important Reminder]

The types, manners, and purposes of collection, use, and sharing of personal data by Our Products and/or Services, how you can verify, correct, and delete personal data, and how to seek cancellation of an account.
Before using e-Meds products or services, please make sure that you first carefully read and ensure a full understanding of all rules and guidelines of this Privacy Policy. Once you choose to use Our Products and/or Services or if you continue to use Our Products and/or Services after we update this Privacy Policy (we will give you a timely reminder about the updates), you shall be deemed to have agreed to all provisions of this Privacy Policy (including updated versions) and agreed to our collection, use, sharing and processing of your relevant information in accordance with this Privacy Policy.
If you have any questions about this Policy in the course of reading, you can contact us by sending an email to our customer service [Service@emeds.com.tw]. If you disagree with the relevant agreement or any clause therein, you should stop using Our Products and/or Services.
This Privacy Policy helps you understand the following:

1. How we collect and use your personal data;
2. How we share, transfer, and publicly disclose your personal data;
3. How we save, keep, and protect your personal data.
4. How we collect and use your personal data

Preface:

1. Personal data refers to all data recorded electronically or otherwise that, either alone or when combined with other data, is identifiable of a specific individual or reflects the activity of a specific individual. Specific definitions of personal data and the personal data covered by this Privacy Policy will be illustrated below through this Privacy Policy.
2. We collect and use your personal data in accordance with cybersecurity technologies and personal data security regulations in strict compliance with due, legal, and necessary principles when you visit our platform or use Our Products and/or Services.
3. If we need to use your personal data in the course of subsequent services for other purposes that are not specified in this Privacy Policy or if we use information collected for specific services or purposes for other purposes, we will give you notice reasonably and acquire your express consent again.
4. After we collect your personal data, we will use technical means to perform de-identification. De-identified information cannot be used to identify the subject. Please understand and agree that, in such circumstances, we have the right to use de-identified information. Subject to non-disclosure of your personal data, we also have the right to perform analysis and engage in the commercial use of the user database.
5. We will perform statistics about the use of Our Products and/or Services and may share such statistics with the general public or third parties to show the global trend of the use of Our Products and/or Services. However, such statistics will be anonymized and will not include any identifiable information of you.

We collect and use your personal data in the following circumstances or for the following purposes:

1. To help you become our registered user

   accept full e-Meds services, you must first register a user account to confirm your role as [User], [Caregiver]. To complete the creation of the account, you must provide at least the following information: Your account name [Name], [ID No.], [Date of Birth], [Passcode], [Your personal telephone number] (for identity verification) or [Email address] (for mail verification). We will verify the validity of your identity through a short message or email. If you use false personal data to register the account by using a fake name, ID number, or incorrect date of birth, even if the registration is successful, a warning message about incompliant identity will appear after you use the App to scan the QR Code of your prescription for identity verification, which will prevent you from accessing subsequent e-Meds application services.

2. To provide you with products and services
   1. Application functions provided to you by e-Meds
      1. e-Meds provides users with a patented function of simultaneous counting of medicine access to remind users to take medicine in accordance with prescriptions and to facilitate the management of bringing medicine for daily use. The Cap has a chip inside (chip operating temperature between -100C and 600C) that link medicine information and instructions of use through e-Meds App, record use of medicine and send information about the user’s [non-medicine intake or anomalous medicine intake] to the caregiver designated by the user so that the caregiver can learn about the use of medicine by the user. Through the power of i-caregivers, users are urged to take their medicine and healthcare can be reduced. After registration is completed, we will process and protect your personal data.
      2. In order for the e-Meds App to create a link with your prescriptions, you must provide your personal data truthfully at the time of registration, because the App will automatically identify and compare whether the personal information on the prescription is consistent with the user before subsequent application services can be provided.
      3. To configure a schedule for medicine intake, please first key in your daily routine. We will follow your routine to schedule reminders to take medicine. Please note that we can only schedule your medicine intake for 24 hours a day. The latest time to schedule a reminder is [23:59 every day] and no further reminders can be sent after this time. Once the schedule for medicine intake is set up, please take your medicine in accordance with the reminders.
      4. How to record your medicine intake. After each reminder to take medicine, the operating steps are as follows: Click on Take Medicine Take the Cap and use your mobile phone to touch the LOGO on the Cap lightly The App will automatically compare whether the medicine in the Cap is consistent with the reminder. If so, a [V] sign will be displayed and your medicine intake will be recorded. If it is not consistent, a [X] sign will be displayed and you will be asked to scan another Cap. When the App confirms that the medicine in the Cap is consistent with the reminder, please take the medicine in accordance with the instructions of the eReminder Cap. There are five types of medicine intake records: [No Intake], [Missed Record], [Normal], [Delay] and [Anomaly].
         [No Intake]: 1 hour before each medicine intake schedule and before sleep time every day, the App will automatically list the medicine that you have not taken. Please compare this with the number of medicine intakes on your Caps to verify the list of medicine non-taken on the App. If the Cap shows that the medicine has been taken, you can click [Missed Record] and the medicine intake record will show the record, providing you with a transition period under the App process flow.
         [Normal]: After each medicine intake reminder in the App, if the next scheduled reminder is not changed when you click medicine intake, then it creates a normal medicine intake.
         [Delay]: For your medicine intake safety, if the App automatically changes your next medicine intake reminder by at least 4 hours when you click medicine intake, the record will be [Delay].
         [Anomaly]: After you have taken the medicine, if you click on medicine intake before the next medicine intake reminder and the App tells you that [last medicine intake was less than 4 hours ago, please take the medicine when you have a reminder], if you click [confirm medicine intake], the record will be [Anomaly].
         You can check your daily medicine intake records at any time, or you can use a one-time verification code to check your medicine intake records in the e-Meds back office.
      5. Other Reminders. eReminder Cap only provides options of once a day, twice a day, three times a day, and 4 times a day. Therefore, the e-Meds App schedules medicine intake reminders in a regular manner. If you have a special way of taking medicine, please set up medicine intake reminders under [Other Reminders]. You can schedule a one time reminder on a designated date or time or set reminders by time intervals. For example, reminders for next medicine pickup, clinic visit, or examination on designated dates and time. You can also set up reminders by time intervals, such as special medicine intake reminders, diabetic shots, blood pressure, and body temperature taking, etc.
      6. In addition to recording your daily medicine intake, the e-Meds App can also add your negative reactions following medicine intake under a certain medicine in the schedule, as a record about medicine that you are allergic to when it was not the case previously. You can also take photos of your examination reports and record them in the App for verification in the future at any time.
      7. Definition of “i-caregiver.” After you scan the QR Code in the App, the i-caregiver will know your daily medicine intake records and pushed messages about non-medicine intake or anomalous medicine intake with your consent. You can also cancel the i-caregiver configuration. Note: If you are a special patient, you cannot cancel the i-caregiver configuration yourself.
      8. Registered caregivers must complete their personal data truthfully. After registration is completed, you can learn about non-medicine intake and anomalous medicine intake of multiple patients. When this happens, you can call the patients under your care directly or send information to the patients.
   2. Push Functions
      eMeds push services allow third parties working with the platform to push medicine intake reminders to patients serviced by these third parties and to provide advertising notices about non-medicine intake or anomalous medicine intake to caregivers approved by the patients in order to facilitate promotion of the e-Meds business. Also, in order to maintain and provide better services to all patients and caregivers, e-Meds allow third parties to send paid push events and advertising notices to patients and caregivers that they serve up to 3 times a month. The pushed details should not breach any state advertising law. Upon any event of a breach, the third party must unconditionally undertake all legal and compensation liabilities. e-Meds also has the right to suspend third-party push functions without notice to the third parties and will take over the patients and caregivers serviced by such third parties in order to provide uninterrupted services to the users (patients) and caregivers of e-Meds.
   3. i-caregiver Credit
      When you activate i-caregiver services under e-Meds, each patient must credit NT$50 every month in order to maintain the i-caregiver services. The credit may be made either by the caregiver or the user (patient) and payment must be made as required. In the process of completing transaction and payment on the platform, we may collect your third-party payment account (such as an Alipay account, WeChat payment account, credit card information, etc.) for credit or payment and verification.
   4. Point Exchange Functions
      e-Meds provides a service to exchange points against products. Points are calculated based on your completion of medicine intake based on the daily medicine intake reminder schedule. When the medicine intake record shows [Normal], you get 1 point and points may be accumulated. After you receive a certain number of points, exchanges may be made on the e-Meds platform or in the corresponding exchange manner provided by third parties (exchange manners to be published in the future). You will complete an exchange order form on the platform. You will need to provide the name of your recipient, recipient address, and mobile number. You can also provide more contact information such as the recipient’s fixed telephone number and email address to ensure the timely delivery of the products. In order to provide you with the exchanged products, we will work with third-party suppliers and third-party distributors (including SF Express, YTO, etx., hereinafter “Distribution Companies”) to complete order and product delivery for you. You are aware and agree for third-party suppliers and third-party Distribution Companies working with e-Meds to use the information of your order for the above purpose to ensure the safe delivery of your ordered products.
   5. Medicine Delivery
      To serve users (patients) with limited mobility or during special periods (COVID-19), prescriptions may be sent to pharmacies or caregivers through the App to facilitate subsequent handling by the pharmacies or caregivers. eReminder Caps with filled medicine may be delivered to you by post, through third-party distributors, pharmacists, or caregivers.
3. Additional functions to provide or improve Our Products and/or Services
   1. Location Data
      Location Data – When you use our relevant services through a device, we may collect and process your location information, movement tracks, and cyber identity information. For example, the sensor data coming from your device will provide information about nearby WiFi connections and bases. Your data can also be acquired through IP address, Bluetooth, GPS, etc.
   2. Customer Service
      When you file a complaint, petition, or evaluation with e-Meds, in order to facilitate contact with you or to help you resolve the problem, we may need you to provide personal data such as name, mobile number, email, and other contact information. If you refuse to provide such information, we may not be able to get back to you about the complaint, petition, or consultation in a timely manner.
   3. Camera-based additional function: You can use this additional function to complete the caregiver’s medicine intake observation function through video. (e-Meds’ future medicine intake observation function for special patients and during special periods in the future)
   4. Additional functions based on image uploads: You can activate the camera function in the App, take a photo of your medicine, and put it into your medicine intake reminder to facilitate your identification of the medicine. You can also take photos of your examination reports for verification in the future.
4. Exceptional situations where your consent is required
   1. You are aware that, in accordance with applicable laws, we can collect and use relevant personal data without your consent in the following circumstances:
   2. Related to national security and national defense.
   3. Related to public safety, public health, and major public interest.
   4. Related to a criminal investigation, prosecution, trial, and judgment enforcement.
   5. In order to protect major legal interests such as the lives or properties of the subjects of personal data or other individuals when personal consents are difficult to acquire.
   6. Personal data collected are rendered generally public by the subjects of the personal data.
   7. Your personal data collected through legally published and disclosed information, such as legal news reports, the government published information, etc.
   8. Required for the signature of the contract pursuant to your request.
   9. Required in order to maintain the safe and stable operation of the products and/or services provided, such as identification, disposition of product, and/or service malfunction.
   10. Required for legal news reports.
   11. Required by academic research institutions based on public interest, statistics, or academic research and in order to provide the results of academic research or description.
   12. Other situations provided by laws and regulations.
5. If you have any questions about the legal basis of our collection and use of your personal data or if you need us to provide further information, please contact us in the manners listed in Chapter VIII “How to Contact Us.”
6. How we share, transfer, and publicly disclose your personal data
7. Shared Use
   1. We will not share your personal data with any company, organization, or individual other than e-Meds, except in the following exceptional circumstances:
      1. Sharing of data with third parties working with us after acquiring express consent: After acquiring your express consent, we can share your personal data with other parties.
      2. We may share your personal data in accordance with the law or pursuant to the mandatory requirements of government authorities.
      3. If the core functions of Our Products and/or Services or the provision of the services that you require can only be realized if we share your data (in which case we will give you a special notice when such an event takes place).
      4. Our cooperating partners include the following types:
      5. Product or technical service suppliers. We may share your personal data with third parties of our service functions. These supports include our technical service providers, service providers that send short messages on our behalf, logistics distribution services, payment services, data processing, etc. We share data to realize the core functions of Our Products and/or services. For example, we must share your order information with logistics service providers in order to arrange product delivery, or we need to share your order number and order amount with third-party payment organizations in order to realize confirmation of your payment instruction and to complete payment, etc.
      6. Technical service authorized partners. With your consent, we may share your non-personally identifiable statistics or anonymized information to analysis service providers in order for data analysis partners to better analyze the daily medicine intake behavior of e-Meds users, medicine ATC, indications, genders, age groups, etc., serving as the reference and basis for new drug research and development in the future. However, we will only provide non-personally identifiable statistics or anonymized information to these partners.
      7. Partners that engage us for promotions. Sometimes we may represent other enterprises to provide promotional services to the user community of Our Products and/or Services. We may use your personal data and your non-personal data to share with our partners that engage us for promotions (“Principals”). However, we will only provide these Principals with information about promotion coverage and effectiveness. We will not provide your personal identity information. We may also aggregate such information so that they are not personally identifiable. For example, we can tell the Principal how many people have viewed their promotional information, or how many have purchased the Principal’s products after seeing such information, or providing them statistics of non-personally identifiable information to help them understand their audience or customers.
         We will sign strict confidentiality agreements with the companies, organizations, and individuals with whom we share personal data, requiring them to follow our instructions, this Privacy Policy, and other confidentiality and security measures in the processing of personal data.
8. Transfer
   1. We will not transfer your personal data to any company, organization, or individual, except in the following circumstances:
   2. Transfer with express consent. With your express consent, we will transfer your personal data to other parties.
   3. In the event of merger, acquisition, or bankruptcy liquidation, if the transfer of personal data is involved, we will ask the new company or organization that will hold your personal data to continue to be bound by this Privacy Policy. Otherwise, we will ask such a company or organization to seek your new consent.
9. Public Disclosure
   1. We will only publicly disclose your personal data in the following circumstances:
   2. With your express consent.
   3. Disclosure in accordance with the law: In case of a mandatory requirement by law, lawsuit, or government authority, we may publicly disclose your personal data.
   4. Subject to compliance with laws and regulations, when we receive the above request to disclose information, we will request the showing of corresponding legal documents, such as a subpoena or investigation letter. We firmly believe that the information we are asked to provide shall be kept transparent as much as permitted by law.
10. Exceptions to prior consent before sharing, transfer or public disclosure of personal data
    1. In the following circumstances, we do not need your prior consent for sharing, transfer or public disclosure of your personal data:
    2. Directly related to national security or national defense security.
    3. Directly related to public safety, public health, major public interest.
    4. Directly related to a criminal investigation, prosecution, trial and judgment enforcement.
    5. In order to protect major legal interests such as the lives or properties of yourself or other individuals and acquiring consent from the subjects is difficult.
    6. Personal data that you have published to the general public.
    7. Personal data collected through legally disclosed information, such as legal news reports, government published information, etc.
    8. Required in order to protect the safe and stable operation of the products or services provided, such as identification and disposal of product or service malfunction.
    9. Other situations provided by laws and regulations.

    Sharing and transfer of de-identified personal data in accordance with the law, while ensuring that the data recipient cannot recover and re-identify the subject of personal data, is not considered sharing, transfer or public disclosure of personal data. We do not need to give you notice or seek your consent for the saving and processing of such type of data.

11. How we save, keep and protect your personal data
12. Keeping of Personal Data
    1. Retention Period: Please note that, when you use Our Products and/or Services, you authorize us to continue using all personal data that you provide during the period of your use of Our Products and/or Services, unless you delete or refuse our collection through system configuration. When you ask to cancel the account, we will stop using and will delete your personal data. However, we will keep your medicine intake records and other information in a non-nominated manner.
    2. Territory of Safekeeping: The above information will be saved inside the country. If the cross-border transmission is required, we will seek your consent again in accordance with the applicable laws and regulations about cross-border data transfer.
13. Protection of Personal Data
    1. Security Measures
       1. We already use security protection measures that are consistent with the industry standards to protect the personal data that you provide to avoid unauthorized access, public disclosure, use, alteration, damage or loss of data. We will take all reasonable and feasible measures to protect your personal data.
       2. We will use encryption technologies to ensure the confidentiality of data. We will use a reliable protection mechanism to protect data from malicious attacks.
       3. We will put in place an access control mechanism to ensure only authorized personnel can access personal data. We will sign confidentiality agreements with employees and partners having access to your personal data to clarify their duties and code of conduct to ensure only authorized personnel have access to personal data. Any breach of the confidentiality agreement will lead to the pursuit of relevant liability.
       4. We will organize security and privacy protection training programs to reinforce employee awareness about the importance of personal data protection.
       5. We will undertake all reasonable and feasible measures to ensure that we do not collect unrelated personal data. We will only keep your personal data during the period that is required for achieving the purposes under this policy and will not extend the retention period unless it is required or permitted by law.

Protection of personal data of minors or individuals under the care of third parties

1. If you are a minor below the age of 18 or an individual under the care of third parties, before using Our Products and/or Services, please first acquire the written consent of your parent, family member or legal guardian.
2. If personal data of a minor is collected with the consent of a parent, family member or legal representative, we will only use or publicly disclose such data when it is permitted by law, with the express consent of the parent, family or guardian or the individual who protects the minor or the third-party caregiver.
3. If we discover that personal data of any minor or individual under the care of a third party is collected without the proven prior consent of a parent, family member or legal guardian, we will try to delete relevant data as soon as possible.

Notice and Amendment

TIn order to provide you with better service and with the development of e-Meds’ business, this Privacy Policy will evolve. Please make sure that you pay attention to relevant updated details on the e-Meds website or inside the e-Meds App in order to timely understand the latest Privacy Policy.